Terms of service

Last updated: 20 August 2026

These Terms & Conditions explain the rules that apply when you use the The Skin Beauty website or purchase products from us.

Please read these Terms carefully before placing an order.

1. About The Skin Beauty

The Skin Beauty is a UK-based online retailer offering skincare, makeup, cosmetics and related beauty products.

Trading name: The Skin Beauty
Legal business name: The Skin Beauty
Email: info@theskinbeauty.co.uk
Telephone: 0151 236 0989

Business address:
40 Leadenhall Street
London
ENG SE22 8DL
United Kingdom

2. These Terms

These Terms apply to purchases made through the The Skin Beauty online store and to your use of our website.

By placing an order, you confirm that you have had the opportunity to read these Terms together with our:

  • Privacy Policy

  • Shipping Policy

  • Returns & Refunds Policy

  • Contact Information

  • Cookie Policy, where applicable

Nothing in these Terms is intended to remove or restrict any statutory consumer rights that cannot legally be excluded.

3. Our Products

The Skin Beauty sells skincare, cosmetics, makeup, personal-care products and related beauty items from selected brands.

We take reasonable care to ensure that product names, descriptions, quantities, sizes, shades, images and other information displayed on our website are accurate.

However, manufacturers may occasionally update:

  • Packaging

  • Labelling

  • Ingredients

  • Formulations

  • Product appearance

  • Product presentation

This means that a product received may occasionally differ slightly in appearance from the product image displayed on our website.

You should always read the product packaging, ingredient list, instructions, directions and warnings supplied with the product before use.

4. Skincare & Cosmetic Information

Product descriptions, ingredient information, skincare advice and beauty information provided by The Skin Beauty are intended for general informational purposes only.

They are not intended to replace professional medical advice, diagnosis or treatment.

Individual experiences and results may vary.

If you:

  • Have a known allergy

  • Have sensitive skin

  • Have a diagnosed skin condition

  • Are concerned about a particular ingredient

  • Have another health-related concern

you should review the manufacturer's ingredient information carefully and seek appropriate professional advice where necessary.

5. Prices

Prices on our UK store are displayed in pounds sterling (GBP / £) unless clearly stated otherwise.

The total amount payable for your order will be displayed before you submit your purchase.

This may include:

  • Product prices

  • Applicable delivery charges

  • Applicable taxes

  • Other permitted charges clearly disclosed before checkout

We may change our prices from time to time.

A price change will not normally affect an order that we have already accepted.

If an obvious pricing error occurs, we may contact you before accepting your order and give you the option to continue at the correct price or cancel the affected item.

Shopping With Us

6. Placing an Order

When you submit an order through our website, you are offering to purchase the products in your basket subject to these Terms.

Before submitting your order, please check that:

  • Your products and quantities are correct

  • Your email address is correct

  • Your telephone number is correct

  • Your billing information is accurate

  • Your delivery address and postcode are correct

  • You have reviewed the final price and delivery charge

After placing your order, you should receive an acknowledgement or confirmation email containing information about your purchase.

If we are unable to accept or fulfil an order, we will inform you.

Where payment has already been taken for an order that we cannot fulfil, an appropriate refund will be issued.

7. Order Acceptance

Receiving an automated order acknowledgement does not necessarily mean that your order has been accepted.

We may decline or cancel an order where reasonably necessary, including where:

  • A product is out of stock

  • Payment cannot be authorised

  • We suspect fraudulent or unauthorised activity

  • There is an obvious pricing error

  • There is an obvious product-information error

  • We cannot deliver to the address provided

  • A clearly stated purchase restriction has been exceeded

If we cancel an order after taking payment, we will arrange an appropriate refund.

8. Product Availability

All products are subject to availability.

Occasionally, a product may become unavailable after you place an order.

If this occurs, we will contact you and refund any amount already paid for the unavailable item where appropriate.

9. Payment

Available payment methods will be displayed during checkout.

You must provide complete, accurate and authorised payment information.

Payments may be processed by Shopify and/or third-party payment service providers made available through our checkout.

Your payment provider may carry out security, fraud-prevention and authorisation checks in accordance with its own terms.

10. Delivery Charges

Our current UK delivery charges are:

UK Standard Delivery: £10.00
UK Express Delivery: £15.00

We currently offer free UK Standard Delivery on qualifying orders of £75.00 or more.

Delivery options and the final applicable charge will be clearly displayed during checkout before you submit your order.

Promotional or temporary shipping offers may have different conditions.

11. Delivery Times

Our normal delivery estimates are:

UK Standard Delivery: approximately 2–4 working days after dispatch
UK Express Delivery: approximately 1–2 working days after dispatch

Orders are normally processed within 1–2 working days.

Processing time is separate from the delivery estimate.

Delivery timeframes are estimates unless a specific delivery date has expressly been agreed with you.

Further details are available in our Shipping Policy.

12. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

If you notice an error after ordering, contact us as soon as possible:

Email: info@theskinbeauty.co.uk
Telephone: 0151 236 0989

We will try to help, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

13. Delivery Delays

Delivery may occasionally be delayed because of circumstances outside our reasonable control, including:

  • Courier disruption

  • Severe weather

  • Transport disruption

  • UK bank holidays

  • Major promotional periods

  • Unusually high order volumes

  • Technical disruption

  • Other unexpected circumstances

Where a significant delay occurs, we will take reasonable steps to investigate and deal with the affected order in accordance with your applicable consumer rights.

14. Missing or Damaged Orders

If your order is significantly delayed, missing or arrives damaged, please contact us.

Email: info@theskinbeauty.co.uk
Telephone: 0151 236 0989

Please provide your order number and any relevant tracking information.

For damaged products, we may ask you to provide photographs of the product and packaging so that we can investigate the issue.

15. Your Right to Cancel

If you are a consumer purchasing eligible goods online, you normally have 14 days after receiving the goods to tell us that you wish to cancel your purchase without giving a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the eligible goods.

This right is subject to applicable legal exceptions.

Please see our Returns & Refunds Policy for complete details.

Important Information for Beauty Products

16. Sealed Health & Hygiene Products

Certain skincare, cosmetic and personal-care products may be supplied with hygiene, protective or tamper-evident seals.

Where a sealed product is not suitable for return for health-protection or hygiene reasons, your change-of-mind cancellation right may be lost after the seal has been broken following delivery.

This does not affect your statutory rights where a product is:

  • Faulty

  • Damaged

  • Incorrect

  • Misdescribed

  • Not of satisfactory quality

  • Otherwise not in conformity with the contract

17. Condition of Returned Products

Where a statutory cancellation right applies, you may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

If an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may make an appropriate deduction from your refund where permitted by law.

18. Return Costs

For eligible change-of-mind returns, customers are responsible for the direct cost of returning the goods unless The Skin Beauty agrees otherwise.

Where Skin Beauty provides an optional prepaid return service, a £10.00 return postage charge may be deducted from your refund.

This return charge does not apply where we determine that the product is faulty, damaged, incorrect or misdescribed and Skin Beauty is responsible for the reasonable return costs under applicable law.

Please see our Returns & Refunds Policy for full details.

19. Faulty, Damaged or Misdescribed Goods

Goods supplied by The Skin Beauty must comply with your statutory consumer rights.

Among other things, goods must be:

  • Of satisfactory quality

  • Fit for their intended purpose

  • As described

If you believe a product is faulty, damaged, incorrect or not as described, contact:

Email: info@thekinbeauty.co.uk
Telephone: 0151 236 0989

Please include your order number and photographs where appropriate.

Nothing in these Terms limits remedies available to you under applicable UK consumer law.

20. Returns & Refunds

Returns, cancellation requests and refunds are handled in accordance with our Returns & Refunds Policy and your statutory rights.

Refunds will normally be issued using the original payment method unless another method is agreed.

Where appropriate, we may wait until we receive the returned goods or evidence that you have sent them back before processing a refund.

21. Original Delivery Charges Following Cancellation

Where applicable UK law requires us to refund an original delivery charge following a valid cancellation, our obligation is generally limited to the cost of our least expensive standard delivery option.

Our current UK Standard Delivery charge is £10.00.

If you selected UK Express Delivery at £15.00, the additional amount paid for the upgraded service may not be refundable where permitted by law.

22. Exchanges

The Skin Beauty does not currently provide a general exchange service.

If an eligible item is returned and you want a different item, shade, variation or product, you may place a new order separately.

This does not affect any statutory remedy that may apply to faulty goods.

23. Sale Items

Products purchased during sales, promotions or discount events retain the statutory consumer rights that apply to products purchased at full price.

A discounted price does not remove your rights where goods are faulty, damaged, incorrect or misdescribed.

24. Discounts & Promotions

From time to time, The Skin Beauty may offer:

  • Promotional prices

  • Discount codes

  • Free-delivery promotions

  • Gift offers

  • Limited-time discounts

  • Other promotional campaigns

A promotion may have additional conditions such as:

  • Minimum spend

  • Eligible products

  • Expiry dates

  • Maximum usage

  • Customer eligibility

  • Other exclusions

These conditions will be communicated alongside the relevant promotion.

Promotional terms do not affect statutory consumer rights.

25. Customer Accounts

If The Skin Beauty offers customer accounts, you are responsible for keeping your login information secure.

Please contact us if you believe that your account has been accessed without your permission.

We may restrict or suspend access where reasonably necessary to protect customers, our website or our systems.

26. Using Our Website

You must not knowingly:

  • Misuse the Skin Beauty website

  • Attempt unauthorised access

  • Introduce malware, viruses or other harmful software

  • Interfere with website security

  • Attempt to disrupt website operation

  • Use our website for fraudulent or unlawful purposes

We may suspend or restrict access to all or part of the website where reasonably necessary for maintenance, security or operational purposes.

27. Intellectual Property

Content created by or licensed to Skin Beauty, including our original:

  • Website text

  • Branding

  • Graphics

  • Page designs

  • Promotional materials

  • Original photography

  • Other creative materials

may be protected by applicable copyright, trademark and intellectual-property laws.

Third-party brand names, trademarks, logos, packaging, product imagery and other intellectual property remain the property of their respective owners.

The Skin Beauty does not claim ownership of third-party trademarks simply because they appear on our website.

28. Third-Party Brands

The Skin Beauty is a multi-brand beauty retailer.

Unless expressly stated otherwise, displaying or selling products from a particular brand does not mean that Skin Beauty owns that brand or its intellectual property.

All respective brand names and trademarks remain the property of their owners.

Your Legal Rights

29. Our Responsibility to You

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Statutory rights relating to faulty or misdescribed goods

  • Any liability that cannot legally be excluded

Nothing in these Terms excludes, restricts or replaces statutory consumer rights that cannot legally be excluded.

30. Events Outside Our Reasonable Control

Circumstances outside our reasonable control may occasionally affect:

  • Website availability

  • Order processing

  • Payment processing

  • Dispatch

  • Delivery

Where this occurs, we will take reasonable steps to minimise disruption and deal with affected orders in accordance with applicable consumer law.

31. Personal Information

Information about how Skin Beauty collects, uses, shares and protects personal information is explained in our Privacy Policy.

For privacy-related enquiries, contact:

info@theskinbeauty.co.uk

32. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Skin Beauty does not control those third-party websites.

Their own:

  • Terms and conditions

  • Privacy policies

  • Cookie policies

  • Business practices

will apply when you use their websites or services.

33. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our business

  • Our products or services

  • Our website

  • Delivery arrangements

  • Technology

  • Applicable legal requirements

The Terms applying to an order will generally be those in effect when the order was placed.

34. If Part of These Terms Is Invalid

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

35. Governing Law & Courts

These Terms and contracts between you and Skin Beauty are governed by applicable law within the United Kingdom.

Nothing in these Terms is intended to deprive consumers of mandatory legal protections or any right to bring proceedings before a court that is available to them under applicable law.

Questions?

Contact The Skin Beauty

If you have questions about these Terms & Conditions, an order, delivery, return or refund, please contact:

The Skin Beauty
Email: info@theskinbeauty.co.uk
Telephone: 0151 236 0989

Address:
40 Leadenhall Street
London
ENG SE22 8DL
United Kingdom