Contact Us

Last updated: 20 August 2026

For questions about an order, delivery, return, refund, payment or products purchased from Skin Beauty, please contact our customer care team using the details below.

The Skin Beauty Contact Details

Trading name: The Skin Beauty
Email: info@theskinbeauty.co.uk
Telephone: 0151 236 0989
Business address:
40 Leadenhall Street
London
ENG SE22 8DL
United Kingdom

If The Skin Beauty is operated through a separate registered company or legal owner, the applicable legal business details should also be displayed on the website where required.

Order Enquiries

When contacting us about an existing order, please include:

Your full name
Your order number
The email address used when placing the order
A brief description of your enquiry

Providing this information helps us locate your order and respond more efficiently.

Returns & Refunds

For questions about a return, refund or cancellation, please contact:

Email: info@theskinbeauty.co.uk
Telephone: 0151 236 0989

Please include your order number and details of the item you wish to return.

If your product is faulty, damaged or incorrect, please include clear photographs of the product and packaging where appropriate.

Please contact us before sending any return.

Return Address

Approved returns should be sent to:

The Skin Beauty Returns
40 Leadenhall Street
London
ENG SE22 8DL
United Kingdom

Please follow the return instructions provided by our customer care team before sending your parcel.

Delivery Enquiries

If your order has not arrived within the estimated delivery period, please check any available tracking information first.

If you still require assistance, contact:

Email: info@theskinbeauty.co.uk
Telephone: 0151 236 0989

Please provide your order number so we can investigate the delivery.

Damaged, Faulty or Incorrect Products

If you receive a product that is damaged, faulty, incorrect or not as described, please contact us as soon as reasonably possible.

Please provide:

Your full name
Your order number
A description of the issue
Clear photographs of the affected item
Photographs of the outer packaging where appropriate

We will review the issue and respond in accordance with your applicable UK consumer rights.

Product Enquiries

If you have a question about a skincare, makeup or beauty product listed on The Skin Beauty, you may contact our customer care team before placing your order.

Product information provided by The Skin Beauty is intended for general informational purposes only and does not replace professional medical advice.

If you have an allergy, medical skin condition or specific health concern, please review the manufacturer's ingredient information and seek appropriate professional advice where necessary.

Customer Service

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may be longer during:

Weekends
UK bank holidays
Major promotions
Product launches
Periods of unusually high customer demand

Please avoid sending multiple messages about the same enquiry where possible, as this may delay our ability to respond.

Privacy Enquiries

For questions about how The Skin Beauty collects, uses or protects personal information, or to exercise a data protection right, contact:

Email: info@theskinbeauty.co.uk
Telephone: 0151 236 0989

Further information is available in our Privacy Policy.

Complaints

If you are unhappy with an order, product or service provided by The Skin Beauty, please contact us and provide as much relevant information as possible.

We will review your complaint and aim to resolve it fairly and in accordance with applicable UK consumer law.