THE Skin Beauty Help Centre
Find answers about shopping with The Skin Beauty, orders, delivery, returns, skincare, makeup and more.
Shopping With Us
Orders
How do I place an order?
Browse our skincare, makeup or brand collections, select the products you would like to purchase and add them to your basket. When you are ready, proceed to checkout and follow the steps to enter your delivery and payment information.
How do I know my order has been received?
Once your order has been successfully placed, you should receive an order confirmation at the email address supplied during checkout. Please check your spam or junk folder if you cannot see it.
Can I change my order after placing it?
Please contact Skin Beauty as soon as possible if you need to request a change. We will try to assist where possible, but we cannot guarantee that an order can be changed once it has entered processing or dispatch.
Can I cancel my order?
If your order has not yet been dispatched, contact us as soon as possible and we will confirm whether cancellation can be completed before dispatch. You may also have statutory cancellation rights for eligible online purchases after receiving your order. Please see our Returns & Refunds page for full information.
What should I do if I entered the wrong delivery address?
Contact us immediately at info@skinbeauty.co.uk. If the order has not yet been processed or dispatched, we may be able to update the address. We cannot guarantee address changes once processing or delivery has started.
Getting Your Order
Delivery
Where does The Skin Beauty deliver?
The Skin Beauty currently offers delivery to eligible United Kingdom addresses. Available delivery services and charges are displayed at checkout.
How much does delivery cost?
Delivery charges depend on the delivery method selected. The applicable charge will be clearly displayed during checkout before you place your order. Please also see our Delivery Information page.
How long will delivery take?
Estimated delivery times for the available delivery services are shown at checkout and on our Delivery Information page. Delivery estimates may be affected by weekends, bank holidays, promotional periods and circumstances outside our reasonable control.
Will I receive tracking information?
Where a tracked delivery service is used, tracking details may be included in your dispatch confirmation. Tracking can sometimes take a short time to update after your parcel has been handed to the courier.
What should I do if my parcel has not arrived?
Check any available tracking information first. If the estimated delivery period has passed and your parcel has still not arrived, contact us at info@theskinbeauty.co.uk with your order number so we can investigate.
Changed Your Mind?
Returns & Refunds
Can I return an unwanted item?
For eligible online purchases, you normally have 14 days after receiving your goods to tell us that you wish to cancel. You then have a further 14 days to return the eligible goods. Exceptions can apply, particularly to certain sealed health or hygiene products. Please read our Returns & Refunds Policy before sending anything back.
Can I return opened skincare or makeup?
Certain products that are supplied sealed and are unsuitable for return for health protection or hygiene reasons may be excluded from the statutory change-of-mind cancellation right after their seal has been broken. This does not affect your legal rights where an item is faulty, damaged, misdescribed or otherwise does not conform to the contract.
How do I start a return?
Email info@theskinbeauty.co.uk with your name, order number and the reason for contacting us. Please wait for the relevant return instructions before sending your item.
Do I have to pay return postage?
For an eligible change-of-mind return, you are responsible for the direct cost of returning the goods unless The Skin Beauty agrees otherwise. Different rules apply where goods are faulty, damaged, incorrect or not as described. Please see our Returns & Refunds Policy.
What if my product arrives damaged or incorrect?
Contact us as soon as reasonably possible. Include your order number and clear photographs of the product and packaging where appropriate. We will review the issue and deal with it in accordance with your statutory consumer rights.
Beauty & Skincare
Products
What brands does The Skin Beauty stock?
Our range brings together skincare and makeup from selected British beauty brands alongside recognised international brands available to UK customers. Visit our Brands page to browse the current A–Z selection.
Are your branded products genuine?
The Skin Beauty does not knowingly offer counterfeit products for sale. We aim to source branded products through legitimate and reputable supply channels. If you have a concern about a product you have received, please contact our customer care team.
How do I know which skincare product is right for me?
Read the product description, ingredient information, directions and manufacturer guidance before use. Consider your skin type, concerns and any known sensitivities when choosing skincare.
Should I patch test a skincare product?
Where recommended by the product manufacturer, follow its patch-testing instructions before wider use. Always follow the individual product's directions, warnings and ingredient information.
Can The Skin Beauty diagnose a skin condition?
No. Product descriptions and general skincare information on The Skin Beauty are provided for informational purposes and should not be treated as a medical diagnosis or personalised medical advice. If you have a medical skin condition, significant irritation, allergy or other health concern, seek advice from an appropriate healthcare professional.
Why can product packaging look different from the website image?
Brands occasionally update packaging, labels or presentation. Where the underlying product remains the same, you may receive updated packaging before all website imagery has been refreshed. Always check the product label and instructions supplied with the item before use.
Checkout
Payments & Pricing
What payment methods do you accept?
The payment methods currently available will be displayed at checkout. Please rely on the checkout page for the most up-to-date payment options.
What currency are prices displayed in?
Prices on the UK The Skin Beauty store are displayed in pounds sterling (GBP / £), unless clearly stated otherwise.
Can prices or promotions change?
Product prices, offers and promotional availability may change from time to time. The price and any applicable delivery charge shown during checkout before you submit your order will apply to that purchase, subject to our Terms & Conditions.
Still Need Help?
Contact The Skin Beauty
If you can't find the answer you're looking for, our customer care team will be happy to help.
info@theskinbeauty.co.uk