Delivery Information

The Skin Beauty

Everything you need to know about the processing, dispatch and delivery of your Skin Beauty order.

UK Delivery

We aim to make receiving your Skin Beauty order simple and reliable.

The delivery methods available for your order, together with the applicable delivery charge and estimated delivery timeframe, will be shown at checkout before you place your order.

Delivery Options

Standard

UK Standard Delivery

Estimated delivery:
4–5 WORKING DAYS

Delivery charge:
£10

Express

UK Express Delivery

Estimated delivery:
1–2 WORKING DAYS

Delivery charge:
£15

Complimentary Delivery

Free UK Delivery

Free standard UK delivery is available on qualifying orders over £75

Processing Your Order

Orders may require processing before dispatch. Estimated delivery periods shown on our website or at checkout should be read together with any stated processing time.

During particularly busy periods, promotions, product launches, bank holidays or other circumstances outside our reasonable control, processing or delivery may take longer than usual.

Dispatch & Tracking

Once your order has been dispatched, we may send you a dispatch confirmation email containing tracking information where a tracked delivery service is used.

Tracking information may take a short time to become active after your parcel has been handed to the delivery provider.

Please Check Your Delivery Address

Please check that your name, house or building number, street, town or city and postcode are correct before placing your order.

If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Delayed Delivery

Delivery dates and timeframes are estimates unless we have expressly agreed a specific delivery date with you.

If your order has not arrived within the expected timeframe, please contact our customer care team and we will investigate the delivery for you.

Missing or Damaged Deliveries

If your parcel appears to be missing, or your order arrives damaged, please contact The Skin Beauty as soon as reasonably possible.

When contacting us, please provide your order number and any relevant photographs of the parcel, packaging or products so that we can investigate the matter.

Orders Arriving Separately

In some circumstances, items within the same order may be dispatched separately. Where this happens, you may receive more than one parcel and, where available, separate tracking details.