THE Skin Beauty
Privacy Policy
Last updated: 18 August 2026
This Privacy Policy explains how The Skin Beauty collects, uses, stores and shares your personal information when you visit our website, create an account, contact us or purchase products from us.
Who We Are
The Skin Beauty is a UK-based online skincare and beauty retailer.
The organisation responsible for deciding how and why your personal information is used is:
TheSkin Beauty
Trading as: The Skin Beauty
Address:40 Leadenhall Street
London
ENG SE22 8DL
United Kingdom
Email: info@theskinbeauty.co.uk
1. Personal Information We Collect
Depending on how you interact with The Skin Beauty, we may collect the following categories of personal information.
Identity and Contact Information
This may include your name, billing address, delivery address, email address, telephone number and other contact information you provide to us.
Order and Transaction Information
This may include products ordered, order number, order value, delivery method, transaction status, refunds, returns and information relating to your purchase history.
Payment Information
Payments are processed using Shopify and/or the payment providers made available at checkout. Payment providers may collect and process payment card or banking information directly. The Skin Beauty may receive transaction-related information necessary to process and manage your order.
Account Information
If customer accounts are available, we may process information associated with your account, including your contact information, order history and account preferences.
Communications
We may keep information you provide when you contact us, including emails, customer-service enquiries, complaints, return requests and other correspondence.
Technical and Usage Information
When you use our website, technical information may be collected such as your IP address, browser type, device information, website activity, cookie identifiers, pages viewed and interactions with our store.
Marketing Preferences
We may record whether you have agreed to receive marketing communications, your communication preferences and whether you have unsubscribed.
2. How We Collect Your Information
We may collect information directly from you when you:
- place an order;
- create or use a customer account;
- contact customer services;
- request a return or refund;
- subscribe to marketing;
- submit a review or other content; or
- otherwise provide information to us.
We may also receive certain information automatically through our website and from service providers involved in operating the store, processing payments, preventing fraud and fulfilling orders.
3. How and Why We Use Your Information
Processing and Delivering Orders
We use your information to accept payments, process purchases, arrange delivery, provide order updates and manage returns and refunds. Our principal lawful basis for this processing is that it is necessary to perform our contract with you.
Customer Service
We use your information to answer enquiries, resolve complaints, investigate delivery problems and provide customer support. Depending on the circumstances, this may be necessary for our contract with you or for our legitimate interests in providing effective customer service.
Fraud Prevention and Security
We may process information to protect customers, prevent fraudulent transactions, secure our website and investigate suspected misuse. We may rely on our legitimate interests in protecting our business, customers and systems, and where applicable on legal obligations.
Legal and Regulatory Requirements
We may keep or use information where necessary to comply with applicable legal, accounting, tax, regulatory or consumer-protection obligations. Our lawful basis is compliance with a legal obligation where that basis applies.
Improving The Skin Beauty
We may analyse appropriate information to understand how customers use our store, improve our services and identify technical issues. Depending on the technology used, we may rely on legitimate interests or obtain consent where consent is required.
Marketing
Where permitted, we may use your information to send The Skin Beauty news, product information, launches and offers. We will use consent where required and may rely on the permitted customer marketing rules where applicable. You can unsubscribe at any time.
Your Choice
4. Marketing Communications
You can ask us to stop sending direct marketing communications at any time.
You can unsubscribe using the unsubscribe option included in a marketing message, where available, or contact us at info@theskinbeauty.co.uk.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the store, maintain essential functionality, remember certain preferences and, where enabled, understand website use or provide marketing functionality.
Where consent is required for a cookie or similar technology, we will ask for your permission before using it.
You can manage available privacy and cookie choices through the consent controls displayed on our website. More information will be provided in our Cookie Policy.
6. Who We Share Personal Information With
We may share personal information where necessary with trusted organisations involved in operating The Skin Beauty, including:
- Shopify, which provides our ecommerce platform;
- payment processors and payment service providers;
- delivery companies, couriers and fulfilment providers;
- IT, website, hosting, security and support providers;
- customer service providers where used;
- email and marketing providers where used;
- analytics or advertising providers where lawfully enabled;
- professional advisers such as accountants, insurers or legal advisers; and
- government bodies, regulators, courts or law-enforcement authorities where disclosure is legally required or permitted.
We only intend to share information where there is an appropriate reason for doing so and subject to applicable data-protection requirements.
7. Shopify
The Skin Beauty is hosted on Shopify. Shopify processes customer personal information to provide the e-commerce services that allow us to operate our online store.
Shopify may also process certain personal information in its own capacity in connection with services such as Shop, Shop Pay or other Shopify services that you choose to use.
You can read Shopify's consumer privacy information here: Shopify Consumer Privacy Policy .
8. International Transfers
Some service providers used to operate our website and fulfil our services may process personal information outside the United Kingdom.
Where UK data-protection law treats this as a restricted international transfer, we will rely on an applicable legal mechanism, such as UK adequacy regulations, appropriate contractual safeguards or another permitted transfer mechanism, where required.
9. How Long We Keep Your Information
We do not intend to keep personal information for longer than reasonably necessary for the purpose for which it was collected.
Retention periods may depend on the type of information, our relationship with you and applicable legal, tax, accounting, fraud-prevention and record-keeping requirements.
When information is no longer required, we will take appropriate steps to delete, anonymise or otherwise securely dispose of it, subject to applicable requirements.
10. Security
We take reasonable organisational and technical measures appropriate to the nature of the information we process to help protect personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.
Your Information
11. Your Data Protection Rights
Depending on the circumstances and the lawful basis for processing, UK data-protection law may give you rights including:
- the right to be informed about how your information is used;
- the right to request access to your personal information;
- the right to ask for inaccurate information to be corrected;
- the right to request erasure in certain circumstances;
- the right to request restriction of processing in certain circumstances;
- the right to data portability where applicable;
- the right to object to certain processing; and
- the right to withdraw consent where we rely on consent.
In particular, you have the right to object at any time to the use of your personal information for direct marketing.
12. How to Exercise Your Rights
To make a privacy request, contact:
Skin Beauty
Email: info@theskinbeauty.co.uk
Address: 40 Leadenhall Street
London
ENG SE22 8DL
United Kingdom
We may need to ask for information reasonably necessary to verify your identity before responding to certain requests.
13. Complaints
If you have concerns about how Skin Beauty uses your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to raise a concern with the UK's data-protection regulator, the Information Commissioner's Office (ICO). More information is available at the ICO website .
14. Third-Party Websites
Our website may contain links to websites or services operated by other organisations. Their handling of personal information is governed by their own privacy notices. We encourage you to review those notices before providing personal information to third parties.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices or legal obligations. The latest version will be published on this page and the date shown at the top will be updated where appropriate.
Privacy Questions
Contact The Skin Beauty
For questions about this Privacy Policy or your personal information:
info@theskinbeauty.co.uk